How payments work

How you get paid

When a traveler books, they pay right on your site. Those funds go straight to your own connected Stripe account — the account you set up when you joined. Stripe then pays out to your bank on a rolling schedule, typically a few business days after each payment. There's no waiting on us to cut you a check; the money is yours and settles automatically.

Before you can take your first booking, you'll finish a quick Stripe onboarding step: confirming your identity and adding your bank details. This is standard for anyone accepting card payments, and once it's done you're ready to sell.

Deposits & installments

You don't have to collect the full trip price up front. You can require a deposit to reserve a traveler's spot, then let the remaining balance be charged automatically to their saved card in installments — on a schedule you choose. No spreadsheets, no manual invoicing, no chasing payments. Travelify handles the reminders and the billing for you.

Processing fees

Accepting cards costs a small amount per transaction — usually about 2.9% + 30¢. You decide how to handle it: pass it to the traveler, so they see one fee-inclusive price at checkout, or absorb it yourself. Either way, Travelify takes no cut of your bookings. The only cost on a booking is the card processing fee, which goes to the payment processor — not to us.

Refunds & cancellations

Plans change, and you're in control. You can cancel a booking and refund the traveler whenever your policy allows. When you do, any future installments for that booking stop automatically — you won't accidentally keep charging someone you've refunded. If you pass processing fees to travelers, a refund returns the full amount they paid.

Chargebacks & disputes

A dispute (also called a chargeback) happens when a traveler asks their bank to reverse a charge — for example, if they don't recognize it or feel something went wrong. When that happens, the disputed amount, plus a fee, can be pulled back from your account while the bank reviews it. The best defense is prevention: write clear, honest trip descriptions, use a recognizable name on your site, and keep communication with travelers friendly and documented. When travelers know exactly what they booked, disputes are rare.

Your responsibilities

You are the seller of record for your trips. In plain terms, that means the trips are yours to deliver and stand behind. To keep everything running smoothly:

• Deliver the trips you sell, as you described them.
• Honor the refund and cancellation policy you've stated to travelers.
• Keep your payout and bank details current so payments never get held up.